Refund Policy

Effective Date: 19/05/2024

Lantid Creative Refund Policy

At Lantid Creative, we strive to provide the highest quality services to our clients. We understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued for services provided by Lantid Creative and its subsidiaries, including Lantid SmartEdge.

1. General Refund Policy

Refunds will only be issued at our discretion. We evaluate refund requests on a case-by-case basis to determine if they are justified.

2. Evaluation Criteria

When evaluating a refund request, we consider the following factors:

• The nature of the service provided.
• The time elapsed since the service was delivered.
• The reasons for the refund request.
• Evidence supporting the request.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Submit your refund request in writing to hello@lantid.com. Include your name, contact information, service details, and the reason for the refund request.
2. Review: Our team will review your request and may contact you for additional information or clarification.
3. Decision: We will notify you of our decision regarding your refund request within 10 business days.

4. Refund Processing Time

If a refund is approved, please note that it may take 30 to 60 days for the refund to be processed and credited to your original payment method. This time frame allows for administrative processing and bank procedures.

5. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Services that have been fully completed and delivered.
• Custom services that were specifically tailored to your requirements.
• Subscriptions and memberships that have been used or partially used.

6. Lantid SmartEdge Refund Policy

For services provided through the Lantid SmartEdge platform, additional terms and conditions may apply as specified on the Lantid SmartEdge website. Please review the specific refund policy applicable to Lantid SmartEdge services before making a request.

7. Contact Information

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

Lantid Creative
Email: hello@lantid.com
Phone: +905391188499
Address: 39 Davy Road, New Rossington, Doncaster, England, DN11 0LQ

8. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on this page and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the new Refund Policy.

By using our services, you agree to the terms of this Refund Policy. Thank you for choosing Lantid Creative.